Tranby is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal and community information.
- What Information We Collect
The type of information we collect depends on your interaction with Tranby. This may include:
- Personal details such as your name, contact information, and employment details.
- Community or organisational information provided in connection with our programs or services.
- Information you provide when registering for events, courses, or when making enquiries.
- Technical information collected via our website (see “Privacy and Our Website” below).
Where possible, we will collect personal information directly from you.
- Sensitive Information
Tranby may collect sensitive information where it is necessary to deliver our services and programs. Sensitive information may include details such as:
- Aboriginal and Torres Strait Islander identity and cultural affiliation.
- Health information, including accessibility or support needs.
- Membership of organisations or community groups.
We will only collect sensitive information with your consent, or as otherwise permitted by law, and will take extra care to protect it. Sensitive information will only be used for the purpose for which it was collected, or for a directly related purpose that you would reasonably expect.
- How We Use Personal Information
We only use personal information for the purposes for which it was collected, including to:
- Deliver our services, programs, and events.
- Communicate with you about Tranby activities.
- Comply with legal obligations
- Improve our website and services.
We will not use your personal information for other purposes without your consent, unless required or authorised by law.
- Disclosure of Personal Information
We may disclose personal information:
- To third parties engaged by Tranby to provide services on our behalf.
- Where required by law (for example, in response to a court order, subpoena, or request from a regulatory authority such as the Australian Taxation Office).
- With your consent.
- Tranby does not routinely disclose personal information overseas. If this is necessary, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs.
- Keeping Information Accurate and Up to Date
We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. You may contact us at any time to request corrections or updates to your information.
- Security of Personal Information
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:
- Physical security of our premises and paper records.
- Password-protected access to electronic records.
- Use of firewalls, encryption, and anti-virus software.
- Restricting access to staff who require it for their work.
- Accessing Your Personal Information
You may request access to the personal information we hold about you by contacting us (see details below). We will respond within a reasonable time. Access may be refused in certain circumstances permitted under the Privacy Act, such as where disclosure would impact the privacy of others or relate to legal proceedings. If access is refused, we will explain why.
- Privacy and Our Website
When you visit our website, our service provider may collect information such as your IP address, domain name, date and time of visit, and pages viewed. We may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features of our site may not function properly.
If you submit an enquiry, register for an event, or request information through our website, we will collect the details you provide to respond to your request. This information will not be used for other purposes unless you consent.
- Emails
If you send us an email, we will use the information in your email to respond. Emails may be monitored by our IT provider for system maintenance and legal compliance. Please note that email is not a fully secure form of communication; if you are concerned, you may prefer to contact us by phone or post.
- Third-Party Websites
Our website may contain links to external websites. Tranby is not responsible for the privacy practices of these websites, and we encourage you to read their privacy statements.
- Making a Complaint
If you believe we have breached your privacy or mishandled your personal information, please contact us:
Tranby Aboriginal Co-Operative
Email: reception@tranby.edu.au
We will investigate your complaint and respond as soon as possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au